Terms & Conditions

Last Updated: 01/07/2026

This document is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the applicable rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signature.

These Terms & Conditions govern your access to and use of https://valtara.in/ (“Website”) and the women’s fashion, apparel, lifestyle products, accessories, and related services offered by VALTARA SALES AND DISTRIBUTION PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

By accessing, browsing, registering on, placing an order through, or purchasing from the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

1. Business Information

Legal Name: VALTARA SALES AND DISTRIBUTION PRIVATE LIMITED

Registered Address:
190 C-13, Turner Road,
Clement Town, Dehradun,
Uttarakhand – 248002, India

Phone: +91 9041403914
Email: info@valtara.in
Website: https://valtara.in/

2. Grievance Officer

In accordance with applicable Indian laws, users may contact our Grievance Officer for complaints, concerns, support requests, privacy-related issues, payment concerns, refund or cancellation queries, delivery issues, product-related complaints, or any other grievance connected with the Website.

Grievance Officer:
Name: Bhati Laxman Singh
DIN: [DIN Number Add Here]
Email: info@valtara.in
Phone: +91 9041403914

Customers may contact the Grievance Officer for issues related to women’s fashion orders, product quality, product mismatch, delivery delay, payment confirmation, cancellation, return, replacement, refund, privacy requests, or other customer support matters.

3. Eligibility

By accessing or using the Website, you represent and warrant that:

  • You are at least 18 years of age.
  • You have the legal capacity to enter into a binding agreement.
  • You are legally permitted to use the Website under applicable laws.
  • All information provided by you is accurate, complete, and current.
  • You will use the Website only for lawful purposes.

If you use the Website on behalf of another person, company, or organisation, you confirm that you have the authority to accept these Terms on their behalf.

4. User Account and Information

Certain features of the Website may require users to create an account or provide personal information.

Users are responsible for:

  • Providing accurate and complete information
  • Keeping account and contact information updated
  • Maintaining the confidentiality of account credentials
  • Preventing unauthorised access to their accounts
  • Informing the Company about any suspected unauthorised activity
  • Providing correct size, address, mobile number, and order-related details

The Company shall not be responsible for losses, delivery issues, order failure, or account misuse resulting from incorrect information provided by the user or unauthorised use of an account caused by the user’s failure to secure their credentials.

5. Products and Services

The Website may offer women’s fashion, apparel, accessories, lifestyle products, and related products or services for sale.

Product and service availability is subject to:

  • Stock availability
  • Size and colour availability
  • Location serviceability
  • Operational conditions
  • Legal or regulatory restrictions
  • Courier and logistics availability
  • Other applicable limitations

The Company reserves the right to:

  • Add, remove, modify, or discontinue any product or service
  • Change product features, packaging, size availability, fabric details, or specifications
  • Limit the quantity available for purchase
  • Restrict sales to certain customers or locations
  • Refuse or cancel an order where reasonably necessary
  • Discontinue products or services without prior notice

Displaying a product or service on the Website does not guarantee its continued availability.

6. Product Information

We make reasonable efforts to ensure that product descriptions, images, size charts, fabric details, specifications, pricing, and related information displayed on the Website are accurate.

However:

  • Actual product colours may vary because of screen or device settings.
  • Product packaging, design, shade, pattern, embroidery, print, or appearance may vary slightly.
  • Product images may be used for illustrative purposes.
  • Minor variations may exist between displayed images and delivered products.
  • Size and fit may vary depending on product style, fabric, pattern, and body measurements.
  • Typographical, technical, pricing, or other errors may occasionally occur.

The Company reserves the right to correct any error, omission, or inaccuracy and to update product information without prior notice.

7. Orders and Acceptance

Placing an order through the Website constitutes an offer by the customer to purchase the selected products or services.

An order shall be considered accepted only after:

  • Successful payment, where advance payment is required
  • Payment verification
  • Product availability confirmation
  • Order verification and approval by the Company
  • Issuance of an order confirmation

An automated acknowledgement does not necessarily constitute final acceptance of an order.

The Company may refuse, limit, or cancel an order due to:

  • Product unavailability
  • Size or colour unavailability
  • Incorrect pricing or product information
  • Failed or unverified payment
  • Incorrect or incomplete customer details
  • Suspected fraud or unauthorised activity
  • Delivery or serviceability restrictions
  • Regulatory requirements
  • Technical or operational errors
  • Violation of these Terms
  • Any other legitimate business reason

Where applicable, customers will be notified if an order is cancelled.

8. Pricing

All prices displayed on the Website are stated in Indian Rupees (INR) unless otherwise specified.

The following conditions apply:

  • Prices may change without prior notice.
  • The price displayed during checkout shall apply to the relevant order, subject to successful payment and verification.
  • Applicable taxes, shipping charges, platform fees, or other charges may be added during checkout.
  • Promotional prices may be available only for a limited period.
  • The Company reserves the right to correct pricing errors.

If an order is placed at an incorrect price due to a technical, typographical, or system error, the Company may cancel the order and notify the customer.

9. Payments

Payments may be processed through secure third-party payment gateways, banks, UPI platforms, card networks, or other payment service providers.

Customers agree to:

  • Provide valid and authorised payment information
  • Use only payment methods that they are legally authorised to use
  • Complete any verification required by the payment provider
  • Pay all applicable charges associated with the order

The Company does not directly store sensitive payment credentials such as:

  • Credit card numbers
  • Debit card numbers
  • CVV details
  • UPI PINs
  • Internet banking passwords
  • One-time passwords
  • Complete banking credentials

Payment processing is also subject to the terms, security standards, and privacy policies of the relevant payment service provider.

The Company shall not be responsible for payment failures, banking delays, unauthorised transactions, or interruptions caused by third-party payment systems.

10. Shipping and Delivery

Orders shall be processed, shipped, and delivered in accordance with the Shipping Policy published on the Website.

Delivery timelines displayed on the Website are estimates and may vary depending on:

  • Delivery location
  • Courier serviceability
  • Product availability
  • Public holidays
  • Weather conditions
  • Government restrictions
  • Transportation disruptions
  • Events beyond the Company’s reasonable control

The Company shall not be liable for delays caused by courier partners, transport providers, incorrect customer information, recipient unavailability, or circumstances beyond its reasonable control.

Customers must provide complete and accurate delivery details. Additional charges may apply where a shipment requires re-delivery because of incorrect or incomplete information provided by the customer.

11. Returns, Refunds, Exchanges and Cancellations

Returns, refunds, exchanges, replacements, and cancellations shall be governed by the separate policies published on the Website, including the applicable:

  • Return and Refund Policy
  • Cancellation Policy
  • Shipping Policy
  • Replacement or Exchange Policy, where available

Customers are advised to review all applicable policies before placing an order.

Submitting a return, refund, exchange, replacement, or cancellation request does not automatically guarantee approval. All requests shall remain subject to eligibility, verification, quality check, hygiene conditions, product category, and the applicable Website policies.

For women’s fashion and lifestyle products, certain items may be non-returnable or non-replaceable due to hygiene, safety, usage, customisation, or product category restrictions, as mentioned in the relevant policy or product page.

12. Offers, Discounts and Promotions

The Company may provide promotional offers, discount codes, coupons, or special prices from time to time.

Such offers may:

  • Apply only to selected products or services
  • Be available for a limited period
  • Require a minimum purchase value
  • Be restricted to specified customers or locations
  • Be limited to one use per customer
  • Not be combined with other offers
  • Be modified or withdrawn without prior notice

The Company reserves the right to cancel or reject any promotional benefit where misuse, duplication, manipulation, or fraudulent activity is suspected.

13. Intellectual Property Rights

All content available on the Website is owned by, licensed to, or lawfully used by VALTARA SALES AND DISTRIBUTION PRIVATE LIMITED.

Protected content includes, but is not limited to:

  • Company name and logos
  • Product images
  • Text and written content
  • Graphics and illustrations
  • Website layout and design
  • Trademarks and trade names
  • Brand assets
  • Icons, videos, and visual content
  • Product descriptions
  • Software, code, and Website functionality
  • Marketing and promotional material

Users shall not, without prior written permission:

  • Copy or reproduce Website content
  • Modify, publish, or distribute Website content
  • Use the Company’s branding for commercial purposes
  • Republish product images or descriptions
  • Create derivative works from Website content
  • Scrape or extract Website data using automated systems
  • Claim ownership of any Company intellectual property

Unauthorised use, reproduction, modification, distribution, or commercial exploitation is strictly prohibited and may result in legal action.

14. User Obligations and Prohibited Conduct

Users agree not to:

  • Use the Website for unlawful, fraudulent, or unauthorised purposes
  • Submit false, misleading, incomplete, or fraudulent information
  • Impersonate another person or organisation
  • Place fake or unauthorised orders
  • Attempt unauthorised access to Website systems
  • Interfere with the Website’s security or functionality
  • Upload viruses, malware, or harmful software
  • Manipulate pricing, offers, payments, or order systems
  • Misuse return, refund, replacement, cancellation, or chargeback processes
  • Use bots, scripts, or automated systems to misuse the Website
  • Copy, scrape, reproduce, or commercially exploit Website content
  • Engage in any conduct that may damage the Company, Website, or other users

The Company may restrict, suspend, or terminate access where a user violates these Terms.

15. Third-Party Services and Links

The Website may use or contain links to third-party services, including:

  • Payment gateways
  • Courier and logistics providers
  • Analytics services
  • Hosting providers
  • Communication platforms
  • Social media services
  • External websites

Third-party services operate independently and may be governed by their own terms and privacy policies.

The Company does not control and shall not be responsible for:

  • Third-party content
  • Availability of external services
  • Privacy or security practices of third parties
  • Actions or omissions of third-party service providers
  • Losses arising from the use of third-party platforms

16. Website Availability

The Company makes reasonable efforts to keep the Website available and operational. However, uninterrupted or error-free access is not guaranteed.

Access may be temporarily restricted because of:

  • Website maintenance
  • Technical issues
  • Server downtime
  • Software updates
  • Cybersecurity concerns
  • Network failures
  • Events beyond the Company’s reasonable control

The Company reserves the right to modify, suspend, restrict, or discontinue any part of the Website without prior notice.

17. Limitation of Liability

To the maximum extent permitted by applicable law, VALTARA SALES AND DISTRIBUTION PRIVATE LIMITED shall not be liable for:

  • Indirect, incidental, special, or consequential damages
  • Loss of profit, revenue, opportunity, or data
  • Product misuse or improper handling by customers
  • Size selection errors made by customers
  • Minor colour, fabric, design, print, shade, or display variations
  • Temporary Website interruptions or downtime
  • Delivery delays caused by logistics providers
  • Payment gateway or banking failures
  • Incorrect information provided by customers
  • Unauthorised access caused by the customer’s failure to secure their account
  • Events beyond the Company’s reasonable control

Where liability cannot legally be excluded, the maximum aggregate liability of the Company shall not exceed the amount actually paid by the customer for the relevant order giving rise to the claim.

Nothing in these Terms shall exclude or restrict any liability that cannot lawfully be excluded under applicable law.

18. Indemnification

You agree to indemnify, defend, and hold harmless VALTARA SALES AND DISTRIBUTION PRIVATE LIMITED, including its directors, officers, employees, affiliates, agents, partners, and service providers, from and against any claims, demands, liabilities, losses, damages, costs, or expenses arising from:

  • Your misuse of the Website
  • Your violation of these Terms
  • Your violation of applicable law
  • Your infringement of third-party rights
  • False or misleading information provided by you
  • Fraudulent or unauthorised activity conducted through your account
  • Misuse of order, return, replacement, refund, cancellation, or payment systems

19. Force Majeure

The Company shall not be responsible for any delay, interruption, failure, or non-performance caused by events beyond its reasonable control, including:

  • Natural disasters
  • Floods, fires, or earthquakes
  • Epidemics or pandemics
  • Government restrictions or orders
  • Strikes or transport disruptions
  • Internet or telecommunications failures
  • Courier or logistics interruptions
  • War, civil unrest, or acts of terrorism
  • Technical failures affecting third-party providers
  • Other unforeseen circumstances

20. Privacy

The collection, processing, storage, and use of personal information shall be governed by the Privacy Policy published on the Website.

By using the Website, you consent to the handling of your information in accordance with the Privacy Policy and applicable law.

21. Suspension and Termination

The Company reserves the right to suspend, restrict, or terminate a user’s access to the Website without prior notice where:

  • These Terms are violated
  • Fraudulent activity is suspected
  • The Website is misused
  • Unauthorised access is attempted
  • Required by law or a competent authority
  • Necessary for security or operational reasons

Termination shall not affect any rights, obligations, or liabilities that arose before the date of termination.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws, all disputes arising out of or relating to the Website, products, services, orders, or these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Dehradun, Uttarakhand, India.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

The remaining provisions shall continue to remain valid and enforceable.

24. Waiver

Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

Any waiver must be provided in writing by an authorised representative of the Company.

25. Changes to These Terms

VALTARA SALES AND DISTRIBUTION PRIVATE LIMITED reserves the right to amend, update, or modify these Terms & Conditions at any time without prior notice.

Updated Terms shall become effective immediately after being published on the Website.

Continued access to or use of the Website after any changes constitutes acceptance of the revised Terms.

Users are advised to review this page periodically.

26. Contact Information

For questions, concerns, complaints, or queries regarding these Terms & Conditions, please contact us using the details below:

VALTARA SALES AND DISTRIBUTION PRIVATE LIMITED

Registered Address:
190 C-13, Turner Road,
Clement Town, Dehradun,
Uttarakhand – 248002, India

Grievance Officer: Bhati Laxman Singh

Phone: +91 9041403914
Email: info@valtara.in
Website: https://valtara.in/