Return & Refund Policy

This Return & Refund Policy applies to all purchases made through https://valtara.in/ (“Website”). The Website is owned and operated by VALTARA SALES AND DISTRIBUTION PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

By placing an order through the Website, customers acknowledge that they have read, understood, and agreed to the terms outlined in this Return & Refund Policy.

1. Return, Exchange & Replacement Policy

We maintain a strict policy for all products purchased through our Website:

  • ❌ No Return
  • ❌ No Exchange
  • ❌ No Replacement

Once an order has been successfully placed and delivered to the customer, it shall not be eligible for return, exchange, or replacement under any circumstances.

Customers are advised to carefully review all relevant information before placing an order, including:

  • Product name and description
  • Product images
  • Product specifications
  • Size, colour, and available variations
  • Product pricing
  • Quantity selected
  • Shipping and delivery information
  • Other relevant product details

Customers are responsible for ensuring that the correct product, size, colour, quantity, and variation are selected before completing the purchase.

2. Refund Policy

Refunds shall be provided only in the case of a verified duplicate transaction.

Eligible Refund Case

✅ Duplicate Transaction

A duplicate transaction occurs when a customer is charged more than once for the same order due to:

  • A technical issue
  • A payment gateway error
  • A banking error
  • Duplicate payment processing
  • An accidental repeated transaction for the same order

After receiving a duplicate transaction refund request:

  • The transaction details will be reviewed and verified by our team.
  • The customer may be required to provide payment proof and supporting information.
  • Upon successful verification, only the excess or duplicate amount will be refunded.
  • The refund will be processed to the original payment method used for the transaction.
  • The amount may take 7–10 business days to appear in the customer’s account, depending on the bank, card issuer, UPI provider, or payment gateway.

No refund shall be provided for any reason other than a successfully verified duplicate transaction.

3. Non-Refundable Cases

Refunds will not be provided in the following circumstances:

  • Change of mind after placing or receiving an order
  • Incorrect product selection by the customer
  • Incorrect size, colour, quantity, or variation selected by the customer
  • Personal preference or dissatisfaction issues
  • Minor differences in product colour caused by screen or display settings
  • Delivery delays caused by courier or logistics partners
  • Refusal to accept the shipment
  • Recipient unavailability at the delivery address
  • Incorrect or incomplete delivery information provided by the customer
  • Failed delivery caused by an invalid contact number or address
  • Requests submitted without valid transaction proof
  • Separate payments made for separate orders
  • Any request other than a verified duplicate transaction

4. Refund Request Procedure

Customers requesting a refund for a duplicate transaction must contact our support team and provide the following information:

  • Customer’s full name
  • Registered mobile number
  • Registered email address
  • Order ID
  • Transaction ID
  • Date of the transaction
  • Amount charged
  • Payment method
  • Payment proof, receipt, or bank statement
  • Screenshot showing the duplicate charge
  • A brief description of the issue

Refund requests may be submitted through:

Incomplete requests or requests submitted without sufficient payment evidence may not be processed until all required information is provided.

5. Verification and Approval

Submitting a refund request does not automatically guarantee approval.

Each request shall be subject to:

  • Internal verification
  • Order record verification
  • Payment gateway confirmation
  • Bank transaction verification
  • Validation of the information submitted by the customer

The Company reserves the right to reject a refund request where:

  • The duplicate payment cannot be verified
  • The provided details are incorrect or incomplete
  • The transactions relate to separate orders
  • The claim is false, misleading, or fraudulent
  • The payment has already been reversed or refunded
  • The request does not fall within the scope of this policy

6. Refund Processing

Once a duplicate transaction refund is approved:

  • The refund will be initiated to the original payment method.
  • The customer may be notified through email, phone, SMS, or another available communication channel.
  • The refund amount may take 7–10 business days to reflect in the customer’s account.
  • The actual credit timeline may vary depending on the bank, card issuer, UPI provider, or payment gateway.

The Company shall not be responsible for delays caused by banks, financial institutions, payment gateways, card networks, or other third-party payment service providers after the refund has been successfully initiated.

7. Cancellation of Orders

Order cancellation shall be subject to any separate cancellation terms published on the Website.

An order may not be cancelled once it has been:

  • Confirmed for processing
  • Packed
  • Dispatched
  • Handed over to the courier partner
  • Delivered to the customer

Where an order is cancelled by the Company due to stock unavailability, pricing errors, payment verification issues, or other legitimate reasons, any eligible amount will be handled according to the applicable Website policy.

8. Delivery-Related Issues

Delivery delays, unsuccessful delivery attempts, or returned-to-origin shipments do not automatically qualify for a refund.

The Company shall not be responsible for delivery issues caused by:

  • Incorrect or incomplete delivery address
  • Incorrect contact information
  • Recipient unavailability
  • Refusal to accept delivery
  • Failure to respond to courier calls
  • Courier or logistics disruptions
  • Government restrictions
  • Weather conditions
  • Events beyond the Company’s reasonable control

Additional shipping or re-delivery charges may apply where delivery fails because of incorrect customer information or recipient unavailability.

9. Fraudulent or Misleading Claims

The Company reserves the right to reject requests involving:

  • False payment proof
  • Altered screenshots
  • Incorrect transaction details
  • Fraudulent duplicate transaction claims
  • Misrepresentation of order or payment information
  • Abuse of the refund request process

Where necessary, the Company may restrict the customer’s account, cancel pending orders, or take other lawful action.

10. Contact Information

For duplicate transaction refund requests or questions regarding this policy, customers may contact us using the details below:

VALTARA SALES AND DISTRIBUTION PRIVATE LIMITED

Registered Address:
190 C-13, Turner Road,
Clement Town, Dehradun,
Uttarakhand – 248002, India

Customers should provide their order ID, transaction details, payment proof, and registered contact information while submitting a request.

11. Policy Updates

VALTARA SALES AND DISTRIBUTION PRIVATE LIMITED reserves the right to amend, modify, or update this Return & Refund Policy at any time without prior notice.

Any changes shall become effective immediately after being published on the Website.

Customers are advised to review this policy periodically and before placing an order. Continued use of the Website after an updated policy is published constitutes acknowledgement of the revised policy.