Privacy Policy

Last Updated: 01/07/2026

This Privacy Policy explains how VALTARA SALES AND DISTRIBUTION PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) collects, uses, processes, stores, shares, and protects your information when you visit or shop from our women’s fashion and lifestyle e-commerce website https://valtara.in/ (“Website”).

By accessing, browsing, registering on, or using our Website, placing an order, making a payment, or contacting us for support, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Business Information

Legal Name: VALTARA SALES AND DISTRIBUTION PRIVATE LIMITED

Registered Address:
190 C-13, Turner Road,
Clement Town, Dehradun,
Uttarakhand – 248002, India

Phone: +91 9041403914
Email: info@valtara.in
Website: https://valtara.in/

2. Grievance Officer

In accordance with applicable Indian laws, including consumer protection and digital data protection requirements, users may contact our Grievance Officer for privacy-related concerns, order-related complaints, payment issues, refund or cancellation queries, data correction requests, or any other grievance connected with the Website.

Grievance Officer:
Name: Bhati Laxman Singh
DIN: [DIN Number Add Here]
Email: info@valtara.in
Phone: +91 9041403914

Users may contact the Grievance Officer for any complaint, request, or concern relating to privacy, personal data, women’s fashion orders, payments, delivery, cancellations, returns, refunds, or customer support.

3. Information We Collect

We may collect personal, transactional, technical, and communication-related information when you visit the Website, create an account, place an order, make a payment, contact customer support, raise a complaint, or otherwise interact with our products and services.

3.1 Personal Information

We may collect the following personal information:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • City, state, and PIN code
  • Account login details
  • Customer preferences
  • Size, product, and shopping preferences voluntarily provided by you
  • Any other information voluntarily submitted through forms, checkout, chat, email, or customer support

3.2 Order and Transaction Information

When you place an order for women’s fashion, apparel, accessories, lifestyle products, or any other product available on the Website, we may collect:

  • Order ID
  • Product details
  • Size, color, quantity, and selected variation
  • Order value
  • Billing and shipping information
  • Payment status
  • Transaction reference number
  • Order history
  • Shipping and delivery details
  • Tracking information
  • Cancellation, return, replacement, or refund request information

3.3 Payment Information

Payments made through the Website are processed by authorised third-party payment gateways, banks, UPI providers, card networks, or other payment service providers.

We do not directly store sensitive payment credentials such as:

  • Debit card numbers
  • Credit card numbers
  • CVV details
  • UPI PINs
  • Net banking passwords
  • One-time passwords
  • Complete banking credentials

We may receive limited payment-related information from the payment provider, including:

  • Transaction ID
  • Payment status
  • Payment method
  • Amount paid
  • Date and time of payment
  • Masked payment details

3.4 Customer Support Communications

When you contact us for order support, product queries, size concerns, delivery issues, returns, replacements, refunds, or complaints, we may collect and retain:

  • Emails and support requests
  • Phone or chat communications
  • Complaints and feedback
  • Payment or transaction proof
  • Product photos or delivery proof
  • Screenshots and attachments
  • Return, replacement, refund, or cancellation-related information
  • Other details shared during support interactions

3.5 Technical and Usage Information

When you access the Website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referring website or traffic source
  • Pages visited
  • Date and time of access
  • Website usage and interaction data
  • Session information
  • Cookies and analytics information
  • Approximate location based on IP address
  • Website performance and error data

4. How We Collect Information

We may collect information through:

  • Information submitted directly by you
  • Account registration and checkout forms
  • Orders and payment transactions
  • Customer support communications
  • Cookies and similar technologies
  • Analytics and Website performance tools
  • Payment gateway providers
  • Courier and logistics partners
  • Hosting and technology service providers
  • Other lawful sources connected with our business operations

5. How We Use Your Information

We may use the collected information for the following purposes:

  • To create and manage customer accounts
  • To process and fulfil orders
  • To provide women’s fashion, apparel, accessories, and related products
  • To verify payments and transactions
  • To arrange shipping and delivery
  • To send order confirmations, delivery updates, and support messages
  • To provide customer support
  • To process eligible cancellation, return, replacement, or refund requests
  • To communicate regarding products, services, or orders
  • To improve Website functionality and performance
  • To personalise the customer shopping experience
  • To maintain internal business records
  • To conduct analytics and operational reporting
  • To detect and prevent fraud
  • To protect the Website, Company, and users
  • To identify technical or security issues
  • To comply with accounting and taxation requirements
  • To comply with legal and regulatory obligations
  • To establish, exercise, or defend legal claims

6. Legal Basis for Processing

Where required under applicable law, we may process personal information on one or more of the following grounds:

  • Your consent
  • Performance of a contract or order
  • Compliance with legal obligations
  • Protection of legitimate business interests
  • Prevention of fraud or misuse
  • Establishment or defence of legal claims
  • Protection of the rights, safety, and interests of customers, the Company, or third parties

7. Sharing of Information

We do not sell, rent, or trade customer personal information.

We may share limited information with trusted third parties where reasonably necessary to operate the Website, process orders, deliver products, provide support, or comply with legal obligations.

Information may be shared with:

  • Payment gateway providers
  • Banks and financial institutions
  • Courier and logistics partners
  • Technology and hosting service providers
  • Website maintenance providers
  • Analytics and security service providers
  • Customer communication providers
  • Accounting, auditing, and professional advisers
  • Government, regulatory, or law-enforcement authorities
  • Courts or legal authorities where required by law

Only the information reasonably necessary for the relevant operational, contractual, or legal purpose shall be shared.

8. Cookies and Similar Technologies

Our Website may use cookies, pixels, local storage, and similar technologies to improve Website functionality and understand how visitors interact with the Website.

Cookies may be used to:

  • Maintain user sessions
  • Remember customer preferences
  • Store shopping cart information
  • Improve Website performance
  • Analyse visitor behaviour
  • Measure traffic and engagement
  • Detect suspicious or fraudulent activity
  • Enhance the customer experience
  • Support essential Website features

Users may control or disable cookies through their browser settings. However, disabling cookies may affect account login, shopping cart, checkout, saved preferences, analytics, and other essential Website features.

9. Data Security

We implement reasonable technical, administrative, and organisational safeguards designed to protect personal information from unauthorised access, misuse, loss, disclosure, alteration, destruction, and fraudulent activity.

These safeguards may include:

  • Secure hosting environments
  • Access controls
  • Encryption where appropriate
  • Website security monitoring
  • Restricted internal access
  • Authorised third-party payment processing
  • Software and security updates
  • Backup and recovery measures

However, no method of internet transmission, electronic storage, or digital communication is completely secure. Therefore, we cannot guarantee absolute security of personal information.

Users are responsible for maintaining the confidentiality of their passwords, OTPs, and other account credentials.

10. Data Retention

We may retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Information may be retained for:

  • Order processing and fulfilment
  • Customer support
  • Payment and refund verification
  • Accounting and taxation purposes
  • Fraud prevention
  • Dispute resolution
  • Legal and regulatory compliance
  • Internal business records
  • Enforcement of agreements and policies

The retention period may vary depending on the nature of the information, purpose of collection, legal requirements, disputes, claims, operational needs, and accounting requirements.

11. Your Rights

Subject to applicable law and reasonable identity verification, you may request:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Updating of outdated information
  • Deletion of personal information where legally permissible
  • Withdrawal of consent where processing is based on consent
  • Information regarding how your personal data is being used
  • Restriction of certain processing activities
  • Assistance with privacy-related complaints or concerns

Requests may be submitted to:

Email: info@valtara.in
Phone: +91 9041403914

We may request additional information to verify your identity before processing a privacy request.

Certain information may not be deleted where retention is required for accounting, taxation, legal compliance, fraud prevention, active disputes, enforcement of contractual rights, or other lawful business purposes.

12. Marketing Communications

Where permitted by law or based on your consent, we may send information about:

  • Products and services
  • Women’s fashion collections
  • Promotional offers
  • Discounts
  • Website updates
  • Service announcements
  • New arrivals or business updates

You may request to stop receiving promotional communications by contacting us.

Transactional communications relating to orders, payments, refunds, delivery, account security, or legal notices may continue even after you opt out of promotional communications.

13. Third-Party Links and Services

The Website may contain links to third-party websites, applications, payment gateways, social media platforms, or external services.

We do not control and are not responsible for third-party privacy practices, third-party content, security of external platforms, collection or use of information by third parties, or availability and functionality of third-party services.

Users are advised to review the privacy policies and terms of third-party services before providing personal information.

14. Children’s Privacy

The Website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information directly from children. If we become aware that personal information has been collected from a minor without appropriate authorisation, we may take reasonable steps to delete or restrict such information.

A parent or legal guardian who believes that a minor has provided personal information may contact us using the details mentioned in this Privacy Policy.

15. Fraud Prevention and Legal Compliance

We may collect, use, retain, and disclose information where reasonably necessary to:

  • Prevent payment fraud
  • Detect suspicious transactions
  • Investigate unauthorised activity
  • Protect customers and the Company
  • Enforce Website policies and agreements
  • Respond to lawful government requests
  • Comply with court orders or legal proceedings
  • Meet regulatory and statutory obligations
  • Protect the rights and safety of users or third parties

16. International Data Processing

Some hosting, analytics, payment, technical support, or communication service providers may process information using systems located outside the customer’s state or country.

Where such processing occurs, reasonable measures will be taken to ensure that personal information is handled in accordance with applicable law and appropriate security standards.

17. Changes to This Privacy Policy

VALTARA SALES AND DISTRIBUTION PRIVATE LIMITED reserves the right to amend, update, or modify this Privacy Policy at any time without prior notice.

Any changes shall become effective immediately after being published on the Website.

Users are advised to review this Privacy Policy periodically to remain informed about how their information is collected, processed, and protected.

Continued use of the Website after an updated Privacy Policy is published constitutes acknowledgement of the revised policy.

18. Contact Information

For privacy-related queries, complaints, correction requests, deletion requests, order concerns, payment issues, return, replacement, refund, or other support matters, please contact us using the details below:

VALTARA SALES AND DISTRIBUTION PRIVATE LIMITED

Registered Address:
190 C-13, Turner Road,
Clement Town, Dehradun,
Uttarakhand – 248002, India

Grievance Officer: Bhati Laxman Singh
Phone: +91 9041403914
Email: info@valtara.in
Website: https://valtara.in/